SHIPPING & RETURNS
All packages are shipped via USPS and require a signature. This is not optional. We do this to ensure that the package was received. Billing and shipping information must match, if you place an order using a different shipping address our customer service department will contact you via email. You have 24 hours to respond or your money will be refunded back to you.
If you would like to purchase hair and pick it up that option is available to you as well. All orders are shipped out in the order in which they are received. Please allow 3-5 business days. If you need hair 1-2 days we do offer express shipping you must send an email with confirmation or contact customer service immediately after payment.
When purchasing a wig/unit know that our wigs are custom made to each individual person please allow 5-10 business days to process and ship. Also MUST include email address so that additional information cant be sent. Thank you.(Rush orders is a extra fee of $50)
No refunds/ No exchanges/ No cancellations for any reasons. No Exceptions.